Question 1

What is the EPA AIM Act and does it affect my business?

Accepted Answer

The AIM Act (American Innovation and Manufacturing Act) requires tracking and reporting of HFC refrigerant usage under 40 CFR Part 84. If you service commercial HVAC or refrigeration equipment with HFC refrigerants (like R-410A, R-404A, R-134a) with a charge of 15 lbs or more, you're required to comply as of January 1, 2026. RefriComply automates the tracking and reporting requirements so you stay compliant without the headache.

Question 2

How is this different from just using a spreadsheet?

Accepted Answer

Spreadsheets can't automatically calculate annualized leak rates, can't alert you when you exceed EPA thresholds, can't generate audit-ready reports, and can't let your techs log from their phone in 30 seconds. RefriComply does all of this automatically. Plus, if an EPA inspector asks for records, you can generate a professional report in one click instead of scrambling through spreadsheets.

Question 3

Do my technicians need to download an app?

Accepted Answer

No. That's one of our key features. Technicians can scan a QR code on the equipment and log their service directly in their phone's browser — no app download, no login, no training. We also offer a full mobile app with offline mode for technicians who want it, but it's completely optional.

Question 4

What happens during my free trial?

Accepted Answer

You get full access to all Pro-tier features for 14 days — no credit card required. Add your equipment, invite your team, start logging services, and see your compliance dashboard populate in real time. At the end of the trial, pick the plan that fits your team size.

Question 5

Can I import my existing equipment data?

Accepted Answer

Yes. You can import equipment from a CSV/spreadsheet, or add units one at a time through the dashboard. Most contractors are fully set up within the first day.

Question 6

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use SOC 2-compliant cloud infrastructure, automated backups, and strict access controls. Your compliance data is yours — we never share or sell it.

Question 7

What if I need help getting set up?

Accepted Answer

Every plan includes email support. Pro and Business plans get priority response times. We also have step-by-step setup guides, video tutorials, and a knowledge base. If you're on Business or Enterprise, you get dedicated onboarding assistance.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. No long-term contracts, no cancellation fees. To change or cancel your plan, email support@refricomply.com from your registered address — we confirm within one business day, and no reason or retention call is required. Our telephone number is on the contact page if you would rather call. If you cancel, you'll retain access through the end of your current billing period.

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